Provides the core telephony features required for a contact center, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and automatic call queuing.
Add-on
1
2 Agent seats
1 CC Supervisor seat
Add-on
Connect Manager
Add-on
Provides a full suite of contact center features, including telephony and a contact database, enabling businesses to deliver end-to-end service with versatile integration options.
Add-on
1
2 Pro Agents
Pro Agents can access all features of the Agent Dashboard with no device limitations (including mobile devices and IP phones) and also have call recording capabilities.
1 Pro Supervisor
Pro Supervisor includes all Pro Agent features and provides access to Pro Connect Manager and the Supervisor Dashboard within the Agent Dashboard.
Available for all seats
Available for all seats
Connect Manager
1,000 contact records
Available for Supervisor seats
Complete Contact Center Analytics & Reports
Yes
Dedicated call routing
Outbound number switching
Provides a customizable contact database and access to an upgraded Agent Dashboard panel, unlocking more convenient features.
1 CK Supervisor
Yes， 1 user
Add-on
Connect Manager
1,000 contact records
Provides a full suite of contact center features, including telephony and a contact database, enabling businesses to deliver end-to-end service with versatile integration options.
Pro Agents can access all features of the Agent Dashboard with no limit on the number of devices and also have call recording capabilities.
Pro Supervisor includes all Pro Agent features and provides access to Pro Connect Manager and the Supervisor Dashboard within the Agent Workspace.
Dedicated call routing
Outbound number switching
Provides the core telephony features required for a contact center, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and automatic call queuing.
Provides a customizable contact database and access to an upgraded Agent Dashboard panel, unlocking more convenient features.
Yes. EVOX Connect uses a flexible subscription model, allowing you to add agent or supervisor seats at any time as your team expands. If your business prioritizes management, call recording, and data analytics, we recommend the CC Pro Plan. For smaller teams looking to improve call handling efficiency with ACD and IVR, the CC Basic Plan is sufficient. For those who only need to manage customer data and the agent workspace, the CK product is the right choice.
Yes. External Call Recording is included in the Professional Plan; other plans require it as an add-on. You can also add Internal Call Recording to the plan. CK database storage can also be flexibly expanded to meet growing business needs.
Yes. EVOX Connect supports plan upgrades and feature expansions. Businesses can start with a CC Basic subscription and add on other features such as Call Recording, CK contact database, voice transcription, messaging, etc. If your business needs multiple advanced features upgrading to the CC Pro Plan provides access to enhanced cloud-based features that can scale with your growth—without disrupting your service.
The CC Pro Plan goes beyond communication features — it is a management tool built for professional customer service and sales teams. Advanced features include External Call Recording. Pro Agents and Supervisors have access to a customizable contact database (CK) which allows each contact activity to be logged with call labels, call notes, follow up tasks and notifications to other team members etc. Pro Supervisors also enjoy an exclusive Supervisor Monitoring Dashboard for real-time visibility into agent status, along with post-call surveys and analytics reports to help optimize service quality. CC Pro plans can be further upgraded with Internal Call Recording, voice transcript with AI summary and labels, dedicated call routing, out-dial number selection etc. Cloud integration is also available for those with system connectivity needs.
Yes. EVOX Connect supports omnichannel integration. Whether on the CC Pro or CC Basic Plan, your business can centralize inquiries from multiple channels — including phone, LINE, Facebook and other channels (to be added) — so your customer service and sales teams can manage all customer interactions from a single interface.
Yes. EVOX Connect includes built-in AI assistance features such as call-to-text transcription and smart summaries. If your business requires more advanced AI auto-response or AI IVR intelligent routing, our team will develop a tailored EVOX AI Agent (EVAA) based on your actual workflows and use cases. Please contact our sales team for project planning and a customized quote.
