Manage your customer service team better
Monitor your contact center and agents to ensure superior customer service.
Supervisor Dashboard
Professional real-time dashboard
Monitor your contact center, agents and active call information including agent, caller, call direction (incoming or outgoing), call length, etc. Filter active calls by ACD, team or agent, view the caller’s historical information and intervene if necessary.
Stealth listening mode
Monitor the conversation between the agent and customer without their knowledge. Coach inexperienced agents or help resolve difficult issues.
Barge in mode
Take over the call
Take over the call when a customer requests a supervisor or when the agent is unable to resolve the call. This removes the original agent from the call. Takeover calls are indicated in the Contact Logs.
Professional teams deserve better tools
Better management and control.
Essential customer service training tool.
Rich function set, uniform user interface.