Seamless integration of Vital CRM and EVOX Cloud PBX

Master customer relationship management by integrating Vital CRM with your Cloud PBX.

Customer relationship management for the internet era

No need to maintain hardware equipment

No need to install hardware or pull telephone lines. You can quickly build your telephone system with cloud PBX functions such as multi-device and multilocation support, and online management.

Ideal for WFH

Make or receive calls through Vital CRM anywhere there’s an internet connection and activate a remote office.

One computer does everything

No need to purchase additional telephones–your employees can handle documents, make and receive calls and manage customer information from their computer.

Pre-integrated for fast productivity gain

Vital CRM is pre-integrated with EVOX using ECLIK (the EVOX Client Integration Kit), an easier and faster method than traditional CTI. This integration allows the tools to complement each other for maximum benefits.

How does GSS Vital CRM help you master customer relationships and create long-term benefits?

Make outgoing calls directly through Vital CRM

With Vital CRM + EVOX, you can directly make outbound calls from your company number while taking notes.

Incoming calls immediately display customer information

When a call comes in, a notification window appears and the Vital CRM screen switches to the information page giving you the customer’s background.

Every call. Every detail. Just a click away

With Vital CRM, every call recording is automatically linked to the relevant customer profile, making it simple to replay conversations, analyze insights, and train your team for improved efficiency and service quality.

Priority call routing for VIP customers to create an exceptional service experience

When VIP or enterprise clients call, the system automatically directs them to their assigned representative, guaranteeing prompt and tailored assistance that strengthens brand loyalty.

EVOX window can be moved and pinned to your PC screen

Whether it is an incoming or outgoing call, the system automatically remembers the last position of the call window on your screen to avoid blocking important information.

Our Products

EVOX Connect Omnichannel Cloud Contact Center

The ideal combination of cloud PBX and professional customer service features. Use EVOX Connect to easily establish an effective customer service system for your business. Seamlessly integrate EVOX Connect with your other cloud systems for a unified, complete customer service experience.

EVOX CloudTalk Phone System

The perfect combination of cloud PBX and mobile extensions so your employees can enjoy the convenience and flexibility of mobile business while maintaining excellent call quality.

Digitally transform your business to stay competitive