PBX integration

Is your traditional PBX struggling to meet your business needs?

Outdated systems with high maintenance costs and frequent breakdowns

As many traditional PBX providers phase out their services, the cost of maintaining old systems continues to rise. In some cases, repairs are no longer even an option.

Lacking modern customer service capabilities

Old systems cannot support flexible and real-time customer interactions, cross-platform communication across devices (such as mobile phones, computers, and IP phones), or integration with the latest AI technologies. This makes it challenging to meet the growing demands of customers.

Difficulty in quickly setting up phone systems during relocation or expansion

Whether opening new locations or relocating offices, traditional PBX systems hinder business growth because they are time-consuming and difficult to reconfigure.

Finally decided to upgrade your system, but encountering challenges?

Common Business Concerns

Existing PBX equipment is hard to phase out.

Due to sunk costs or depreciation, your company’s current PBX equipment cannot be easily retired.

Current phone system is too complex for a full migration. The size and complexity of the existing phone system make an all-at-once transition to the cloud impractical.

Seamless upgrade, gradual cloud migration
The perfect solution for integrating traditional PBX and cloud services

EVOX’s PBX integration technology, combined with SBC (Session Border Controller), provides businesses with a secure and efficient communication solution. With SBC, EVOX seamlessly connects traditional PBX systems from leading brands (such as Avaya, NEC, Panasonic, Tecom, etc.) to cloud services like EVOX CloudTalk, EVOX Connect, Microsoft Teams and Webex for flexible call management.

Not only does this enhance system security and prevent data breaches, but it ensures call quality and optimizes customer service experience. Through flexible cloud integration, businesses can achieve mobile productivity, empowering employees to maintain efficient communication and collaboration anytime, anywhere.

By retaining their existing PBX systems, companies can easily adapt to evolving needs and achieve a seamless upgrade without disruption.

Cloud SBC Solution

If your PBX is network-enabled, it can seamlessly connect to a cloud SBC, quickly integrating traditional phone systems with modern cloud communication platforms. This solution requires no additional hardware purchases or maintenance, offering businesses a lightweight and instant digital upgrade path.

On-Premises SBC Solution

For legacy PBX systems that cannot connect to the internet or scenarios requiring E1 lines, EVOX offers an on-premises SBC deployment and integration solution. This architecture preserves the value of existing equipment while supporting businesses in gradually advancing their digital transformation.

From on-premises to cloud
The best upgrade solution for businesses incrementally transitioning to the cloud.

Hospitality Management

Customer service challenges in the age of digitalization

A well-known hospitality management consulting company discovered that most hotels in Taiwan still rely on traditional PBX and phone systems for their front desk and customer service.

With maintenance costs rising and frequent breakdowns, service efficiency was limited, especially during unattended night shifts with no one to answer calls.

Smart integration of cloud and traditional PBX

EVOX helped the company combine traditional PBX with cloud-based PBX to enhance customer service efficiency. The cloud PBX not only provided greater flexibility but also automatically forwarded night calls to employees' mobile phones, allowing for immediate guest assistance even when the front desk was unattended. Meanwhile, the traditional PBX continued to support daily communication needs within the rooms.

This hybrid deployment allowed the company to respond flexibly to new customer service requirements, achieving a balance between economic benefits and service quality, and delivering 24/7 top-tier service to guests.

Educational Services

Challenges universities face in digital transformation

A renowned private university in Taiwan encountered significant obstacles while exploring cloud solutions due to outdated equipment and large-scale infrastructure.

The frequent breakdowns of the phone systems across the various campus locations made it difficult to transition to a full cloud system, posing a challenge to achieving their goal of modernizing communication.

Gradual cloud upgrade

EVOX assisted the university in integrating their existing systems with EVOX CloudTalk cloud PBX and gradually upgrading their infrastructure. While maintaining the stable operation of the current system, the introduction of the cloud PBX brought convenience and improved service quality in phases, providing efficient communication experiences for faculty and students and laying a strong foundation for a comprehensive cloud transformation.

Social Services Organizations

The need to enhance customer service professionalism

In response to the increasing demand for donations and support, Taiwan’s most influential social welfare organization decided to adopt VitalCRM and EVOX Connect, an all-in-one cloud contact center, to build a more professional customer service system.

With plans to move to a new office, the organization aimed to retain their existing legacy PBX before the relocation.

Flexible integration of old systems with new technology

With EVOX integration technology, the organization was able to retain their current legacy PBX while seamlessly introducing the new system, significantly boosting customer service efficiency.

Whether moving offices or setting up new locations, the organization could quickly deploy the customer service system, saving time and costs, and flexibly responding to social needs to provide immediate support to the public.

Travel Services

Challenges in digital transformation

A leading travel service brand in Taiwan faced issues with outdated PBX systems, high maintenance costs, and time-consuming repairs.

To enhance agent management efficiency and business performance, the company decided to implement EVOX Connect. However, due to the large scale of the organization and high call volumes, a full transition to the cloud at once was not feasible.

Seamless cloud migration

EVOX assisted the company in gradually phasing out traditional PBX systems at various locations and implementing the EVOX Connect cloud contact center system in stages.

This solution not only reduced maintenance burdens but also improved cross-department collaboration, enabling agents to focus more on delivering high-quality service and strengthening the brand’s competitive edge.

Seamlessly Upgrade fromTraditional PBX to Cloud PBX

Is your traditional PBX struggling to meet your business needs?

Outdated systems with high maintenance costs and frequent breakdowns

Lacking modern customer service capabilities

Difficulty in quickly setting up phone systems during relocation or expansion

Finally decided to upgrade your system, but encountering challenges?