EVOX CloudTalk Cloud Call Recording

You can listen to calls at any time to ensure overall service quality.

Capture every conversation with customers or external partners to ensure that crucial business information is not lost. For customer calls, recordings can be used to enhance your customer support, service quality and new agent training. For partners or vendors, recordings provide critical data for use during contract negotiations and business discussions. External call recording is an indispensable tool for managing potential legal risks and resolving business disputes in corporate operations.

Ensure internal communications are preserved to clarify responsibilities or review important internal decisions. Internal call records aid in compliance audits and optimize decision-making processes by allowing management to gain deeper insights into team communication.

Recordings are securely stored in the cloud to prevent them from being overwritten or lost. You can easily listen to a recording at any time using the PC App or Connect Manager.

Automatically transcribe call content into searchable text records and generate a summary of the call using Gen AI. This feature allows you to easily find and review key call information, write meeting notes and analyze the performance of the contact center and customer experience.