Improve service quality and provide documentation for handling complaints and disputes.
Review conversations to ensure accuracy in quotes and contract terms as well as to discover new opportunities.
Support issue analysis and troubleshooting with recorded interactions.
Help new employees learn faster through real conversation records.
Reduce miscommunication by capturing operational details like inventory and delivery timelines.
Maintain accurate records of complex internal discussions for compliance and verification.
Document sensitive conversations such as compensation and policies to protect all parties.
Provide realistic training scenarios and performance reviews for faster onboarding.
Yes. EVOX allows you to enable or disable call recording by user or extension, providing flexible configuration to meet the needs of different teams.
All recordings are automatically stored in the cloud and can be retrieved via different EVOX administrative tools and the PC App. You can easily search and access recordings by customer name, phone number, time, or extension. You can quickly review the AI generated transcription, summary and labels without having to replay call recordings.
No. EVOX is a fully cloud-based solution that requires no purchase or installation of on-premise hardware. Simply log in to start using it on your computer or PC App.
