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EVOX AI-powered Intelligence

Work smarter: let AI do the note-taking

Automatically transform every call into a precise transcript and
AI-distilled summary to capture every critical detail.

Do you struggle with these issues?

Too much time spent taking notes

After every call or meeting, taking notes and organizing records takes significant time and effort away from serving customers.

Missing important information

A brief lapse in attention can cause important details, customer needs, or decision points to be missed.

Gaps in collaboration

Team members struggle to stay aligned and track progress and responsibilities.

Finding the data you need

With large volumes of recordings, it is hard to find the information you need.

How EVOX AI can help

Speech-to-text for calls:
accurate transcriptions

Using highly accurate AI speech recognition technology, EVOX can convert recordings of external customer and internal business calls into editable text. It supports multiple languages and accents to ensure consistent results.

AI contact summaries:
view the essentials at a glance

EVOX AI does more than transcribe. It understands conversations and identifies core issues, key decisions, relevant participants and action items. AI summaries let you quickly grasp the main points of the conversation and follow-up as needed.

AI reduces post-call processing time by 80%

EVOX AI transcriptions, summaries and labels
Powerful features to help you stay ahead

We bring the latest technology into your daily operations to give deeper value to every call.

Recognize speech accurately

EVOX integrates multiple AI services to build highly accurate speech recognition capabilities. Even in complex business conversations, with industry specific and technical vocabulary, or in noisy environments, EVOX AI delivers industry-leading transcription accuracy.

Get to the point

AI not only recognizes words; it understands meaning. It can automatically identify core topics, agreements, commitments and follow-up actions in a conversation. This allows managers to quickly gain insights and team members to clearly divide responsibilities.

Navigate call recordings using keyword search

When you need to revisit a specific customer request or discussion detail in the call recording, simply enter a keyword to jump to the desired point of the conversation without having to replay from the start.

Store data in the cloud for secure and easy access

As a powerful value-added service, EVOX securely stores your internal and external call recordings, AI-generated summaries and labels in the cloud — giving you instant access to search, manage and review important conversations anytime, anywhere.
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EVOX AI summaries and labels boost productivity

Customer service centers

Improve service quality and efficiency

AI generated customer service summaries and labels help teams quickly review customer needs and accelerate problem resolution. Managers can track and dispatch faster, improving customer satisfaction, employee experience and organizational performance.

Sales teams

Capture opportunities and close faster

Summaries and labels provide on the spot review of meeting highlights, deal progress and customer interaction records to ensure follow-up. Team members joining the case can rapidly catch up from historical context.

Legal and compliance teams

Rigorous records are the best evidence

Conversation recording transcriptions with AI generated summary and labels provide standardized, exportable reports for verification and compliance audits.

Human resources management

Protect the rights of both parties

Automatically record attendees and categorize summaries of internal training and evaluation conversations to ensure transparent labor-management communications.

Keeping your data safe

We fully understand how important data security is to your business. EVOX prioritizes information security so you can use AI generated summaries with confidence.
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Built on AWS cloud infrastructure

EVOX is built on the industry-leading Amazon Web Services (AWS) cloud platform. Its world-class infrastructure provides strong security protection and stability.

Certified with ISO 27001

EVOX has obtained ISO 27001 certification. This means our information security management system meets high international standards, with strict controls across data processing, storage, and access.

Want to learn more or book a product demo? Contact us.

Frequently Asked Questions

A

Subscribe to EVOX’s Cloud Recording and Speech-to-Text add-on services and enable the AI smart summary feature. Each call recording is automatically stored in the cloud where you can quickly transcribe the call and create a summary of the call’s key points.

A

Currently, Chinese and English are supported and more languages will to be added to meet the needs of different teams.

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