EVOX customers who are subscribed to call recording, AI speech-to-text and Connect Knowledge can use AI labeling at no additional cost. Administrators can select from recommended labels or create custom labels in the EVOX backend, define the corresponding AI descriptions and classification logic for each label. Once configured, the system will automatically analyze conversation content after each call or message and either suggest or apply the appropriate labels (depending upon the threshold selected), helping teams complete classification and record-keeping efficiently.
Yes, at any time. Add, edit, or replace labels and the AI picks up the changes immediately. No retraining, no waiting.
It reads the full conversation through a LLM (Large Language Model), compares the content and intent against the description you wrote for each label and selects the best match. It will also learn from any edits or changes to the AI labels to generate more accurate results.
Absolutely. Manual and AI labeling work together. Manually label during the conversation, then review AI suggestions after. Select the best labels to document the conversation.
Yes. Export all labeled data as a CSV with one click. Combine it with Contact Knowledge records to get a complete view of customer trends and team performance over time.
