EVOX CloudTalk Admin

Review your company profile, services and devices. Quickly configure branches, direct dial lines and fax service, and settings such as language, time zone, work hours, group ring and outbound calling permissions. If you subscribe to EVOX Connect you can perform initial set up, including lines and members, for your contact center.

Answer and direct incoming calls without the need for an operator for work hours, lunch break, and off work hours with customizable (dual language) company greetings and interactive voice menu. EVOX CloudTalk can also be configured to direct calls to a live operator or the EVOX Connect contact center.

Add or change users and their personal profiles and service configurations, such as devices and outbound calling permissions. Create and manage ring groups to ensure calls are efficiently answered by qualified staff.

EVOX maintains complete detailed records of all phone calls including caller/callee ID, call direction, time/duration, toll type, and any toll charges. Analysis tools allow you to search, download, and filter reports for any listed parameter or any time period.

Legally compliant call recording and speech-to-text transcription. Supervisors can access and download recordings from the management center to review interactions, provide feedback, and train agents with real-case examples.

You can control outbound calling permissions for each individual extension or user. With settings for international calls, mobile numbers, or land lines, you can align calling permissions to your company policy.

When a customer calls, all extensions in the same group will ring simultaneously to ensure that a call is never missed.

EVOX online payment supports ATM, supermarket, credit card and other payment methods. You can view payment history and export bills to make reimbursement easier.