EVOX Connect Omnichannel Social Media Message Center
Leading social messaging services on a single platform
Consolidate messages from leading social media platforms for unified management. Respond accurately and promptly and track status to ensure every inquiry is effectively addressed. Consolidating customer communications into a single database is crucial for deploying Gen AI applications.
Popular social media unified
Integrate LINE and Facebook Messenger into your EVOX Connect Omnichannel Contact Center to manage customer service inquiries across multiple channels under a single chat interface. Ensure consistency in responses, service quality, customer loyalty and operational efficiency.
Complete visibility into customer engagement information elevates your service workflow.
Respond quickly and never miss a message
Automatically send preset replies to customer messages, providing instant responses even outside of business hours.
Configure automatic routing of messages during and after business hours so every message is instantly assigned to the most suitable agent.
Seamless agent collaboration for uninterrupted service
During a conversation, supervisors can transfer a visitor to a dedicated agent as needed, or send a notification to team members to follow up.
With the help of Gen AI, agents can quickly note key points and apply labels for each conversation for future reference and follow-up.
Real-time alerts for messages across all channels allow agents to quickly filter and locate unanswered inquiries, ensuring nothing is missed and every message receives a timely response.
Complete records at your fingertips
Supports keyword search so you can quickly pull up and review past conversation records of interest.
Precisely locate social messaging records with specific labels and export them for aggregation and further analysis.
Social CRM
Consolidate contacts from social media into your existing EVOX Connect Knowledge database and create new contacts as needed. All contact activities are accurately matched to the customer for easy access and management.
Integrate additional communication channels Create the best service experience for your customer
