Consolidate messages from all major social media platforms for unified management. Your agents can respond accurately and promptly, and you can track status to ensure every inquiry is effectively addressed. Consolidating all customer communications in a single database also expedites the deployment of Gen AI applications.
Popular social media unified
Integrate LINE and Facebook Messenger into your EVOX Connect Omnichannel Contact Center to manage customer service inquiries across multiple channels under a single chat interface. Ensure consistency in responses, a higher level of service quality, customer loyalty and operational efficiency.
Message collaboration that facilitates teamwork
Agents in a conversation can reassign visitors to specialists for faster response and higher customer satisfaction.
Never miss a message with instant alerts for new customer messages from all channels.
With the help of Gen AI, Agents can quickly note key points and attach them to customer records for future reference and follow-up.
Automatically send preset replies to customer messages, providing initial responses even outside of business hours.
Agents can open, close, and restart messages to provide expert customer care.
Optimize your customer messaging work flow
Easily access past conversations with keyword search functionality to quickly review specific discussions.
Delegate customer messages to specific agents to ensure prompt and professional issue resolution while strengthening service quality and team collaboration.
Social CRM
Consolidate contacts from social media into your existing EVOX Connect Knowledge database and create new contacts as needed. All contact activies are accurately matched to the customer for easy access and management.
Integrate communication across multiple channels Create the best service experience for your customer service contact center
