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EVOX Web Call

Customers can call for free directly from your webpage. You can receive calls from anywhere in the world, extending the reach of your services and products globally.
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What is Web Call?

Web Call embeds VoIP (Voice over Internet Protocol) technology into a webpage, allowing users to make free calls directly from their browser. Businesses can display their Web Call link on their website, in email signatures, or even in ads to make it easier for potential customers to get in touch.

Customer Benefits

Customers can call with just one click, without needing to memorize or dial a phone number.
Calls are free, encouraging customers to engage in lengthier conversations.

Business Benefits

Significantly reduces call costs when compared to traditional 0800 numbers

Traditional 0800 customer service hotlines require high security deposits and, when customers use mobile phones during peak hours, the cost can be up to NT$6 per minute. EVOX Web Call offers a unified, affordable rate regardless of peak or off-peak times.
* Typical peak hours are defined as Monday to Friday from 08:00 to 23:00 and Saturday from 08:00 to 12:00

Collect customer data

Configure mandatory fields such as customer ID or company name for users to fill out before making a call. When integrated with EVOX’s PC App and contact database, this allows agents to access customer profile and communication history before answering the call to provide faster and more personalized service.

Seamless integration with EVOX Connect

Web Call can be linked to a specified EVOX Connect ACD to tailor the incoming call response process. This ensures that customers can quickly reach the right person and that calls are evenly distributed to customer service agents.
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One integrated service for call and text

Future enhancements to Web Call include seamless integration with EVOX Chat services. Customers will be able to initiate contact via text message and, if issues become too complex, easily switch to a voice call to facilitate quicker resolution.
＊Coming Soon

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