EVOX Connect consists of a 100% cloud-based omnichannel contact center and a highly customizable Connect Knowledge database. Together they provide precise management of customer and partner information, while consolidating the complete history of voice and text communications into one visual interface. Connect Manager offers a range of supervisory features, including real-time monitoring dashboards, scheduling tools and analytical reports. The local EVOX technical support team can help you integrate EVOX with your other cloud-based CRM, ERP, or POS systems via a complete suite of APIs to help you deliver an exceptional customer experience.
Customize contact information fields to design a database to meet your management needs, with a rich set of reference templates to expedite contact profile setup. Social media contacts are integrated into the database to ensure interactions through all channels are accurate for each customer.
The Activity tab displays all call and social messaging records for the selected contact. You can filter reports by agent, team, date, channel, and status, making it easy to get a complete picture of and gain insights into customer interactions.
Add or remove agents and their devices. Configure communication channels. Adjust staff scheduling and allocate their skills and tools to maximize team efficiency and service quality.
Monitor all ongoing calls in real time with stealth listening, barge in, or take over modes to monitor and address any customer situation.
Manage your resources better and adjust instantly with real-time data.
Compared to traditional CTI customization projects, EVOX’s integration with cloud systems offers lower costs and higher efficiency, enabling you to build your ideal customer service process with greater flexibility.
EVOX offers lower costs and higher benefits compared to traditional CTI custom projects.
Make customer calls directly through Vital CRM. View customer information automatically for incoming calls. Call records are captured in Vital customer history, providing a comprehensive view of customer interactions to enhance service efficiency.
Enable Teams as a complete UCaaS solution by adding connection to local phone numbers.
With enterprise-verified numbers, you don’t need to worry about your business calls being rejected or your employees being bothered by unwanted calls.
