Hospitals and Clinics

Challenges

Using EVOX

When booking an appointment over the phone, patients must provide basic personal information and indicate whether they are a new or returning patient. The clinician then needs to place the patient on hold while they access patient records.

If a patient misses a call from the clinic, calling back requires providing personal information again.

With EVOX Connect’s contact database and PC App, when a patient calls their basic information and past call records are automatically displayed. This greatly improves patient satisfaction and reduces the time spent on back-and-forth communication.

Challenges

Using EVOX

Frequently receiving repetitive inquiries, such as business hours and doctors’ consultation schedules.

Through the Interactive Voice Response (IVR) function, patients can input numbers to listen to pre-recorded answers for frequently asked questions or be directed to the appropriate staff member.

Overloaded front desk staff not always available to answer calls.

With the mobile extension feature, your smartphone becomes an extension, allowing you to answer calls promptly without being tied to the front desk.

Difficulty in managing and searching patient records and call logs.

When patients return missed calls, staff can’t immediately retrieve the patient's information.

EVOX Connect’s contact database lets you customize contact information fields, easily creating a database tailored to your management needs. Paired with the professional PC App, a patient’s basic information and past call records are automatically displayed when they call to improve patient satisfaction and reduce back-and-forth communication time.

Lack of knowledge about which patient calls were missed.

Information gaps during shift changes.

The online management dashboard enables you to access call records anytime, allowing you to quickly respond to missed calls due to busy periods or clinic closures. Additionally, with the call recording feature, information is accurately preserved, reducing gaps during shift changes.

Challenges

Using EVOX

High equipment costs that require wire installation and costly maintenance. If the clinic relocates, the wiring needs to be redone and communication is disrupted.

Fully cloud-based service — no equipment, no wiring and no maintenance.There’s no need to worry about service disruptions due to equipment transfers when relocating.

As the clinic expands, additional cards may need to be purchased to increase the number of extensions. If the limit is exceeded, a new PBX system may be required.

Subscription model with unlimited extensions, allowing you to adjust your subscription plan at any time.

If new clinics are added, they require additional equipment and setting up internal phone lines becomes cumbersome.

Branch management features allow you to easily set up and manage multiple locations via online admin. Internal calls between branches are free.

Difficult to integrate with cloud-based digital tools, making it hard to keep up with modern advancements.

EVOX integrates with major cloud-based digital systems like Microsoft Teams, Leqing Medical Management System and Vital CRM to improve efficiency and mobility. In partnership with Whoscall, EVOX offers a comprehensive number recognition solution, to prevent spam calls and enhance company recognition.