Answer company calls from home
With EVOX CloudTalk’s mobile extensions, employees can answer calls made to the company number from their homes using an app on their smartphones or computers. Whether the customer is an existing customer seeking assistance or a potential client, they can call the company number as usual.
Manage the system remotely
EVOX CloudTalk is entirely cloud-based and can be managed online from a browser. Administrators can adjust company greetings, extensions, outbound permissions and other settings as well as access call logs. This ability to remotely manage and review the system revolutionizes the traditional PBX model.
Remote Customer Service
EVOX Connect Omni-Channel Cloud Contact Center supports a remote customer service team. As long as service representatives have a computer and internet access, they can assist callers from anywhere. Service managers can monitor and manage the contact center and each representative’s status from anywhere at any time.