Share key information to improve customer service.
Customize your contact database and easily import and export contact knowledge.
Contact Knowledge Database
Build your own Contact Knowledge Database
Customizable contact properties and templates to design a professional database that meets your business needs.
Multiple data types, flexible properties
A variety of templates are provided to help you get started.
You can choose to enter data manually or import a data file.
Elevate your relationship with B2B customers
With affiliations you can capture organization data such as business, school or hospital information and associate these attributes to individual contacts. View the relationship between a contact and his/her organization at a glance, and see the entire communication record history.
Control database access
Control browsing rights for groups of personnel (such as outsourced telemarketers) so they cannot add, edit, or delete contact records. Sensitive information will be partially displayed to ensure key customer information is not exposed.
*This feature is coming soon
Manage customer information online
Better team collaboration
Intuitive and easy to learn
Customizable and accessible