EVOX CloudTalk Admin

Auto-Attendant

The attendant is the main contact window for all incoming calls to the company. With EVOX, you can set up a live attendant or configure auto-attendant to answer calls.

Receptionist (live attendant)

You can select a receptionist to answer calls if you prefer a live attendant. When the receptionist is not available to answer an incoming call, you can set up other extensions or departments to receive the call.

You can record and set up lunch break and after work greetings to assist callers and/or leave a message when the receptionist is not available.
With speed dial menus, you can forward calls to the right team when the receptionist is not available.

Auto-attendant: company greetings

You can select auto-attendant to answer incoming calls with a customized company greeting. The auto-attendant allows callers to enter a digit selection to be directed to an extension or ring group (sales or support, for example).

Automatic text to voice translation allows you to easily create company greetings.
Main greeting for regular office hours.
An optional secondary greeting for a second language, a special announcement, or a seasonal message.
An optional noon time greeting for when personnel may not be available to answer calls or when the live receptionist is not available.
An optional after work greeting can be used for outside work hour information even if live receptionist has been selected to answer inbound calls.

Auto-attendant: dial menu

You can associate users or groups to a short “speed dial” number which allows an inbound caller to quickly reach them with just one or two digits. A typical auto-attendant dial menu might include the receptionist, sales, support, and a few other popular departments.

Return to main menu

You can append the “return to main menu greeting” option to a user’s voicemail greeting. This allows a caller to go back to the auto-attendant menu and select a different extension or group by pressing the * key. The default greeting provided by EVOX can be customized for your business needs.

Auto-Attendant

Receptionist (live attendant)

Auto-attendant: company greetings

Auto-attendant: dial menu

Return to main menu

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