Through the EVOX and Zendesk integration, businesses can connect Taiwan phone numbers directly to Zendesk. Once configured, agents can receive inbound calls, make outbound calls, and manage call logs entirely within the Zendesk interface — no system switching required, and phone workflows fit naturally into existing operations.
When an incoming number isn't found in Zendesk, EVOX automatically creates a new lead record, syncs the call log to a ticket, and links the new lead to that ticket — ensuring every inbound call is captured in the workflow for follow up.
Yes. Whether inbound or outbound, the system automatically creates a corresponding ticket and activity record in Zendesk the moment a call begins — making every call a trackable, actionable event.
Yes. After a call ends, the recording is automatically linked and displayed within the corresponding Zendesk ticket. Play it back with a single click — no need to switch to the EVOX platform or download any files, making it easy to review and clarify customer disputes etc.
EVOX automatically saves complete call information in Zendesk, including call time, call duration, answer status (e.g., missed call) and a link to the call recording if available.
