EVOX and Cisco Jabber integration Break free from the past and unlock new potential

Keep your existing Cisco PBX infrastructure and seamlessly add EVOX cloud and AI capabilities. Expand your user base, improve internal and external collaboration and comprehensively elevate your customer service and contact experience.

Activate your communications potential

Flexible support for business growth

Whether opening new branches or supporting remote teams, extensions can easily be added to keep every team member seamlessly connected. As the organization grows, there is no longer the capacity constraint of traditional PBX hardware, making it straightforward to meet the demands of ongoing business expansion.

Up to 3x improvement in contact center productivity

EVOX Connect features advanced capabilities including cloud Call Recording, AI conversation labels, summaries and analytics. All conversations are securely preserved and readily available for customer service analysis, enabling more efficient communication and a higher level of customer service.

Stronger team collaboration

Seamless interoperability between Jabber and EVOX extensions to smooth cross-department and cross-region communication. Calling and collaboration without barriers accelerates internal decision-making and task coordination, helping the business stay agile and responsive.

5 key advantages of the
EVOX and Cisco Jabber integration

Preserve your existing PBX investment

The organization’s existing investment in Cisco PBX infrastructure continues to deliver value. Through EVOX’s integration technology, the communications system can be fully upgraded without retiring any current equipment or significantly restructuring the internal architecture. This seamless transition approach reduces costs and minimizes the learning curve associated with switching to a new system.

Unlimited extensions

When the business expands or new departments are added, the EVOX and Cisco Jabber integration makes it straightforward to increase extension capacity, removing the constraints of legacy PBX hardware. Whether setting up a new office or supporting remote work arrangements, extensions can be configured and deployed quickly.

Full connectivity with seamless interoperability

The EVOX integration enables seamless interoperability between Cisco Jabber and EVOX extensions. Jabber users and EVOX users can freely place and receive both internal and external calls, making cross-department and cross-team collaboration smooth and efficient.

Access the power of cloud and AI technologies

Through EVOX cloud services, businesses can unlock a broader set of advanced capabilities.

Cloud call recording

Call recordings are stored securely in the cloud to eliminate loss and to keep costs low since no hardware is required. Both inbound and outbound calls are supported and recordings can be accessed at any time.

Learn more

AI labels and summary

Speech is automatically transcribed and AI generates structured labels and a summary to extract key conversation points, reducing the time agents spend on post-call documentation and improving overall productivity.

AI Labels

AI Summary

Bring cloud and AI capabilities into your environment

Through EVOX cloud services, businesses can unlock a broader set of advanced capabilities.

Cloud call recording
Call recordings are stored securely in the cloud to eliminate loss and to keep costs low since no hardware is required. Both inbound and outbound calls are supported and recordings can be accessed at any time.
AI labels and summary
Speech is automatically transcribed and AI generates a structured summary of key conversation points, reducing the time agents spend on post-call documentation and improving overall productivity.

EVOX Connect Contact Center capabilities

Beyond core voice calling, the integration gives businesses full access to EVOX Connect’s complete contact center capabilities, enabling professional and intelligent customer service at every touchpoint.

Omnichannel customer engagement:
Unified across phone、social messaging

Intelligent Contact Center Dashboard
Real-time monitoring performance tracking and reporting analytics

All in one Agent Workspace
Complete view of customer information and communication history

EVOX Connect Contact Center capabilities

Beyond core voice calling, the integration gives businesses full access to EVOX Connect's complete contact center capabilities, enabling professional and intelligent customer service at every touchpoint.

Omnichannel customer engagement:
Unified across phone、social messaging
Intelligent Contact Center Dashboard
Real-time monitoring
performance tracking and reporting analytics
All in one Agent Workspace
Complete view of customer information and communication history

How EVOX and Cisco PBX connect

The EVOX and Cisco PBX integration does not require on-premises SBC (Session Border Controller) hardware. Instead, it leverages Cisco PBX’s direct network connectivity capability to connect seamlessly with the EVOX cloud platform. This approach simplifies the overall system architecture while reducing potential technical risks and ongoing maintenance costs.

EVOX and Cisco Jabber integration Break free from the past and unlock new potential

Activate your communications potential

Flexible support for business growth

Up to 3x improvement in contact center productivity

Stronger team collaboration

5 key advantages of theEVOX and Cisco Jabber integration

Preserve your existing PBX investment

Unlimited extensions

Full connectivity with seamless interoperability

Access the power of cloud and AI technologies

Cloud call recording

AI labels and summary

Bring cloud and AI capabilities into your environment

EVOX Connect Contact Center capabilities

EVOX Connect Contact Center capabilities

How EVOX and Cisco PBX connect

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5 key advantages of the
EVOX and Cisco Jabber integration