Yes. EVAA (EVOX AI Agent) supports integration with existing CRM and ERP systems, including Salesforce, Zendesk, HubSpot, Vital CRM and custom-built CRM platforms. Through API integration and consultant support, EVAA seamlessly connects call, customer and interaction data into your existing business workflows, eliminating redundant builds and data silos.
Yes. For large-scale enterprises with diverse workflows or special integration requirements, we offer customized project services. A dedicated consulting team will tailor the solution to your industry processes to fully meet your specific business objectives.
EVAA (EVOX AI Agent) focuses on agentic AI applications. Its core features include AI IVR intelligent routing, intent recognition, AI voicebot multi-turn natural conversation, AI post-call summaries and automatic tagging. It can autonomously handle common inquiries and connect to downstream workflows. 👉 Learn more
EVAA (EVOX AI Agent) achieves a speech recognition accuracy rate of over 95%, accurately understanding the intent and needs of most callers while significantly reducing the need for repeated confirmation and misdirected transfers. It maintains stable and consistent service quality even during high call volumes or peak periods, making it ideal for enterprise-level customer service and business applications.
Yes. EVAA (EVOX AI Agent) can automatically answer incoming calls, using natural language understanding to instantly identify caller needs, handle common inquiries and route calls accurately. In most scenarios, it can replace traditional keypad-based switchboards or serve as the front-line answering role, reducing the burden on human operators and reception staff.
