Contact Us

EVOX AI Customer Engagement Platform

Reinventing Business Communication

The customer service platform
trusted by over 3,000 enterprises.

Your enterprise AI journey starts
with every business interaction.

EVOX does more than integrate your communication channels —
it builds a core business data foundation from which AI systems learn and scale.

Build AI data assets

Systematically capture every customer interaction with EVOX Connect contact logs and Contact Knowledge — including call logs, recordings and transcripts, text messages, AI generated summaries and labels and other interaction activities. This rich data platform enables the training of native EVAA (EVOX AI Agent) as well as external AI systems and analytical tools via a rich set of APIs.

Rapidly deploy AI agents

With EVAA (EVOX AI Agent), your enterprise can quickly deploy 24/7 AI agents to respond, guide and route customer interactions in real time. This positions EVAA as an intelligent member of your contact center service team rather than a standalone automation tool.

Break down data silos

Connect CRM, ERP, Microsoft Teams and third-party systems to integrate business and customer data. Unified data enables AI to transform your business by understanding the full operational context to gain insights into customer behavior and opportunities.

Elevate customer experience and build deeper connections with AI

In an era when customers expect real-time customized service, the challenge is not just adding more channels but in using every interaction to understand your customers and turn those insights into usable data. EVOX is an integrable, scalable communication platform to empower native EVAA agents or external AI systems to provide 24/7, personalized and intelligent business engagements.
全通路整合
全球化經營
高效企業管理
AI 智慧助攻
企業韌性
彈性導入模組
優化營運效能

Business Resilience

Optimize Operational Performance

Flexible Modular Deployment

Efficient Business Management

Omnichannel Integration

Global Operations

AI-powered
Assistance

AI-powered assistance

Improve operational efficiency over 3x
Leverage AI for efficient communication and 3x productivity gains.
Learn more
hello, why is my credit card being denied?
Learn more
After each call or message session, the system automatically transcribes recordings into text and generates searchable conversation summaries and labels. Agents can quickly review interactions and make modifications as needed, eliminating the need to take manual notes during the call or replay recordings.
AI generated recording transcripts, labels and call and message summaries can be accessed via APIs, expediting integration with CRM and other business systems.
Learn more
hello, why is my credit card being denied?

Omnichannel Integration

Learn more
Enable seamless communication by eliminating data silos
  • Integrate calls, messaging and web calls into a unified platform for omnichannel service.
  • Improve efficiency with teams who can manage interactions across all channels in one interface.
  • Preserve a complete interaction history to enable truly personalized communication.
  • Build a customized enterprise contact database for better management.

Global Operations

Learn more
EVOX enables uniform communication across geographies and countries.
  • Maintain standardized processes while supporting local flexibility.
  • Allow employees to use multiple devices for better collaboration.
  • Remotely manage systems via cloud console.

Efficient Business Management

Enable fast decision-making with real-time data
  • Gain real-time visibility into overall operations, service quality and workforce allocation through the real-time monitoring dashboard.
  • Track interactions for performance and optimization.
  • Supervisors can monitor and intervene in active sessions in real time.

Business Resilience

Learn more

Security and protection

EVOX runs on AWS and is protected by SBC, with OAuth 2.0 and two-factor authentication.

Cross-region flexibility

Multi-site management is cloud-based with 99.9% uptime.

Security certifications

EVOX has passed MAS mobile security certification and penetration testing, and holds dual ISO 27001 international certifications to ensure comprehensive protection for your security and personal data privacy.

Sustainable value for digital transformation

Say goodbye to on-premise server rooms — cloud architecture aligns with ESG goals.

Personal data protection

Compliant with Europe’s GDPR and Taiwan’s Personal Data Protection Act.

Enterprise anti-fraud protection

EVOX is deeply integrated with Whoscall to protect employees from malicious or fraudulent incoming calls.

Flexible Modular Deployment

Learn more
Design your ideal business communication stack
  • Our professional onboarding team takes time to deeply understand your workflows and communication tasks, focusing on solving your problems and needs.
  • With a modular platform at its core, you can flexibly combine phone, messaging, AI and database capabilities to suit your needs.
  • Seamlessly integrate with your existing systems using EVOX APIs — no heavy IT lift required — so you can leverage current tools and processes for rapid deployment.

Optimize Operational Performance

Target your enterprise investment and control your costs
  • Reduce upfront and long-term operational costs by eliminating the need to purchase or maintain hardware.
  • Enjoy the benefits of AI without having to invest in your own GPUs or computing infrastructure.
  • Flexibly manage your budget with monthly or annual SaaS subscription payment options.
  • Minimize communication expenses with free inter-branch extension calls and cost-saving rates for outbound calls.
  • Avoid the high cost of traditional CTI integration with cloud integration technology.
  • Scale and adapt as your business grows, avoiding one-time over-investment or cumbersome hardware upgrades.

Solutions tailored for every industry

Travel Services｜ Lion Travel

AI Makes Service Smarter and More Thoughtful: EVOX Helps Lion Travel Elevate the Customer Experience with Intelligent Support

Customer Stories
Import/Export Customs Brokerage ｜ Kai-Yuan & Kai-Yuan Customs

From IP PBX to Cloud PBX, the Leading Customs Broker Never Stops Its Digital Transformation Journey

Customer Stories
Higher Education ｜ Tamkang University

Digital Sustainability on Two Tracks: Tamkang University Sets the Smart Campus Benchmark by Integrating Teams with EVOX

Parking & Self-Service Payment Solutions ｜ PSS Group

Specialization Pays Off: PSS Group, the Parking Management Leader, Completes Its Communication Digital Transformation with EVOX

Beauty & Health ｜ Jourdeness

EVOX Cloud Communication Helps Jourdeness Master Customer Relationships and Expand Its Global Beauty Empire

Logistics ｜ ALP Logistics

The Disruptor of Logistics: ALP Logistics Adopts a Cloud Phone System

Customer Stories
Construction | AWEC

Breaking Free from Traditional Industry Mindsets: Awec Construction Boosts Long-Term Competitiveness Through Digital Transformation

Customer Stories
Parenting Community Platform ｜ CommonWealth Education Media and Publishing.

From Print Publishing to Digital Platform to an Education Ecosystem: CommonWealth Parenting's Transformation Journey Stays True to Its Mission

Customer Stories

Redefining customer
communication ROI with AI

Contact Us
隱私政策 使用條款
©2021 E2 Nova 易得雲端股份有限公司 版權所有
©2026 E2 Nova All rights reserved.
Privacy Policy Terms of Use