Inbound call routing
You select whether to answer all incoming calls by an actual receptionist or the auto-attendant. If you choose receptionist, you should still configure EVOX to answer calls when the receptionist is away. Auto-attendant frees up the need for a receptionist and provides you a rich set of greeting choices and dial menu to direct and manage incoming calls. You can also set up a “return to main menu” option for all user’s voice mail greeting to allow callers the choice of returning to the Auto attendant.Back to admin center »
Learn how to configure Auto-attendant
Select an extension to receive all inbound calls. Set up EVOX auto-attendant to answer calls when your receptionist is not available: noon time / after work
Auto-attendant: company greetings
Learn how to configure Receptionist
- Main greeting for regular office hours.
- Secondary greeting (optional) for a second language, a special announcement, or a seasonal message .
- After work greeting (optional) which can be used after work hours even if Receptionist has been selected to answer inbound calls.
- A noon time greeting (optional). This can also be used during noon time when the receptionist is not available.
Auto-attendant: Dial Menu
Associating Users or Groups to a short “quick dial” number allows an inbound caller to quickly reach them with just one or two digits. A typical auto-attendant dial menu might include the receptionist, sales, support, and a few other popular departments.
Return to main menu
If you activate this option, a “return to main menu greeting” is appended to a user’s voicemail greeting. This allows the caller to go back to the auto-attendant to select a different extension or group by pressing the * key. A default greeting is provided by EVOX, but it can be customized here.